nova88 Terms & Conditions

Introduction

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member", "User", "You") and nova88 ("the Platform", "we", "us", "our") in respect of your access to and use of the services, games, betting markets, promotional offers and account tools made available through the website operating under the domain nova88.casa and any associated mobile or application interfaces (collectively, the "Platform").

nova88 operates as an online casino and sports betting information and entertainment platform targeting adult users in Malaysia. The Platform presents game and market information, payment guidance and responsible-play resources in English. All participation is subject to the terms herein.

By completing the registration process, accessing any member area, making a deposit or submitting any bet or wager, you confirm that you:

1. Are at least 21 years of age;
2. Are legally permitted to access online gambling services under the laws applicable in your jurisdiction;
3. Have read and understood this Agreement in its entirety; and
4. Agree to be bound by all provisions set out herein.

Definitions

The following defined terms are used throughout this Agreement. Where the context otherwise requires, singular terms include the plural and vice versa.

Account Eligibility

Participation in nova88 services is subject to strict eligibility requirements. The Platform reserves the right to decline registration or suspend an Account at any time where these requirements are not satisfied.

3.1 Age Requirement

You must be at least 21 years of age at the time of registration. nova88 enforces a 21-year minimum age for all casino-style gambling and sports betting activities. This applies irrespective of the legal gambling age in any other jurisdiction. Any Account opened by a person under the age of 21 will be immediately closed and all associated funds may be forfeited pending investigation.

3.2 Residency and Jurisdiction

The nova88 Platform targets Malaysian users and presents information primarily relevant to residents of Malaysia, including cities such as Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam and Kota Kinabalu. However, Malaysian users are solely responsible for determining the legal status of online gambling in their jurisdiction before registering or participating.

nova88 does not operate under Malaysian government regulation and makes no representation that participation is lawful under Malaysian domestic law. Members register and participate entirely at their own legal risk.

3.3 Single Account Rule

Each individual may hold only one registered Account on the nova88 Platform. Creating multiple Accounts — whether under the same name, email address, payment method, device or household — constitutes a breach of this Agreement and may result in permanent Account suspension and forfeiture of all balances.

3.4 Prohibited Persons

Membership is not available to:

• Persons under 21 years of age;
• Employees, contractors or associates of nova88 or its affiliated suppliers;
• Persons who have previously been permanently banned from the Platform;
• Persons acting as agents on behalf of undisclosed third parties;
• Persons in jurisdictions where access to the Platform is explicitly restricted by local law.

Registration and KYC Verification

To access the full range of nova88 services, you are required to complete the registration process and, where applicable, provide identity verification documentation as part of the Platform's Know Your Customer (KYC) programme.

4.1 Registration Accuracy

All information provided during registration must be accurate, complete and current. nova88 reserves the right to request documentary evidence supporting any registration detail at any time. Providing false, misleading or incomplete information constitutes a material breach of this Agreement.

4.2 KYC Documents

Prior to processing a withdrawal or approving certain bonus claims, nova88 may require the following verification documents:

• Government-issued photo identification (Malaysian MyKad, passport);
• Proof of registered payment method ownership (bank statement, e-wallet screenshot);
• Proof of residential address where required;
• Additional documentation at the Platform's reasonable discretion.

Documents should be submitted through the secure member portal only. nova88 support staff will never request KYC documents via chat, email or phone in a manner that requires sharing passwords or full card security codes.

4.3 Account Security

Members are responsible for maintaining the confidentiality of their login credentials. You must not share your username, password, one-time passwords (OTPs) or account PINs with any third party. nova88 will not be liable for losses arising from unauthorised access resulting from a Member's failure to maintain credential security.

Terms of Use

Your use of the nova88 Platform is subject to the following general conditions of acceptable use. These apply continuously for the duration of your membership.

5.1 Personal Use Only

Your nova88 Account is for your personal recreational use only. Commercial use, systematic exploitation of Platform features for profit beyond normal gameplay, or operating an Account on behalf of another person is strictly prohibited.

5.2 Intellectual Property

All content on the nova88 Platform — including but not limited to game interfaces, graphics, written content, brand elements and software components — is proprietary and protected by applicable intellectual property law. Members may not reproduce, distribute or adapt any Platform content without prior written authorisation.

5.3 Technical Interference

Members must not attempt to reverse-engineer, modify, intercept, disrupt or exploit any component of the Platform's technical infrastructure. The use of automated scripts, bots, artificial intelligence tools or similar mechanisms to interact with the Platform outside the ordinary user interface is prohibited and may result in immediate Account suspension.

Deposits and Payment Methods

nova88 supports a range of Malaysian payment methods for depositing funds into your Account. All deposits are subject to the minimum and maximum limits applicable to the chosen method at the time of transaction.

6.1 Accepted Payment Methods

The Platform currently supports the following payment channels where available: Maybank2u, CIMB Clicks, Public Bank online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and cryptocurrency methods including Bitcoin (BTC), Ethereum (ETH), Tether (USDT) and Litecoin (LTC). Payment method availability may change without prior notice.

6.2 Deposit Conditions

• All deposits must originate from payment accounts held in the Member's own name;
• Third-party deposits are not permitted and may result in Account suspension;
• Minimum deposit thresholds and processing time estimates are displayed in the cashier;
• Processing time estimates are approximate and may vary due to bank or provider conditions;
• nova88 does not accept deposits from Members under 21 years of age.

6.3 Failed Deposits

Where a deposit transaction fails to reach your nova88 Account balance within the expected processing window, contact support with your transaction reference. Do not submit duplicate deposit attempts without first confirming the status of the original transaction with your payment provider.

Withdrawals

nova88 is committed to processing eligible withdrawal requests promptly. The following conditions apply to all withdrawal requests.

7.1 Withdrawal Eligibility

A withdrawal request will be accepted for processing only where:

• Your Account has completed the applicable KYC verification;
• The requested amount does not exceed your available Real Money Balance;
• Any applicable wagering requirements on bonus funds have been fully completed;
• Your Account is in good standing and not subject to active investigation;
• The nominated recipient account or wallet belongs to the registered Member.

7.2 Processing Times

Indicative processing times by method: e-wallets (Touch 'n Go eWallet, Boost, GrabPay) typically within 5 minutes after Platform approval; DuitNow and FPX bank transfers within 5 to 15 minutes; direct bank wire within 15 to 60 minutes. These are estimates only and may be affected by bank maintenance windows, network conditions and verification queues.

7.3 Withdrawal Limits

Daily and account-level withdrawal limits apply. Current limits are displayed in the Account cashier. nova88 reserves the right to stage the payment of unusually large withdrawal amounts over multiple transactions at its reasonable discretion.

Bonuses and Promotions

nova88 may offer welcome bonuses, reload promotions, migration bonuses, referral incentives, VIP rewards and other promotional offers at its discretion. Each offer is subject to individual offer terms that Members must review before accepting.

8.1 Wagering Requirements

Bonus funds and any winnings derived from bonus play are typically subject to a wagering requirement. The applicable turnover multiplier, eligible game types, contribution percentages and validity period are specified in each individual offer's terms. Bonuses are not cash and cannot be withdrawn until applicable requirements are met.

8.2 Bonus Abuse

nova88 monitors promotional activity to detect abuse. Behaviours including but not limited to creating multiple Accounts to claim the same offer, wagering patterns designed solely to extract bonus value with minimal risk, or misrepresenting eligibility status, constitute bonus abuse and will result in forfeiture of all associated bonus funds and may lead to permanent Account closure.

8.3 Migration Bonus

The Platform's brand migration programme offers a bonus of up to MYR 588 for eligible Members who can verify their tier status on a previous platform. Eligibility is assessed at nova88's sole discretion and is subject to screenshot verification, authentication review and individual offer conditions. No competitor brand names are required in the verification process.

Prohibited Conduct

The following conduct is expressly prohibited on the nova88 Platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of balances and referral to relevant authorities where required by law.

• Registering more than one Account per individual;
• Providing false identity, age or payment information during registration or KYC;
• Using funds sourced from illegal activity to deposit into a nova88 Account;
• Colluding with other Members to exploit game mechanics or betting markets;
• Employing automated software, bots or artificial assistance to interact with the Platform;
• Engaging in any form of harassment, threatening behaviour or abusive communication directed at Platform staff or other Members;
• Attempting to exploit technical errors, software bugs or pricing anomalies in betting markets;
• Circumventing responsible gambling controls, cooling-off periods or self-exclusion restrictions.

Limitation of Liability

To the fullest extent permitted by applicable law, nova88 and its officers, directors, employees, contractors and technology suppliers shall not be liable for:

• Any financial loss, including gambling losses, arising from participation in Platform games or betting markets;
• Indirect, incidental, special or consequential losses of any kind;
• Loss arising from reliance on information, odds or game outcomes displayed on the Platform;
• Service interruptions caused by technical failures, maintenance, third-party payment network downtime or force majeure events;
• Loss attributable to a Member's failure to maintain account security or act in accordance with KYC requirements.

Responsible Gambling Obligations

nova88 takes responsible gambling seriously. The Platform provides tools and resources to help Members manage their activity and seek assistance where necessary.

11.1 Available Responsible Play Tools

• Deposit Limits: Members may set daily, weekly or monthly deposit caps;
• Cooling-Off Periods: Temporary breaks from Platform access for a nominated period;
• Self-Exclusion: A voluntary restriction preventing Account access for a defined minimum period;
• Reality Checks: Session time notifications to maintain awareness of time spent on the Platform.

11.2 External Support Resources

Members who feel that gambling is negatively affecting their wellbeing are encouraged to contact external support resources including Talian Kasih 15999 (Malaysia) and GamCare. These are text-only references — nova88 is not affiliated with these organisations.

For a full explanation of responsible gambling tools and guidance, please review the dedicated Responsible Gambling page.

Account Suspension and Closure

nova88 reserves the right to suspend, restrict, close or permanently terminate any Member Account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within a reasonable period;
• Suspected fraudulent, unlawful or abusive activity;
• Circumstances requiring compliance with applicable law or regulatory direction;
• Member request for voluntary self-exclusion or account closure.

Where an Account is closed for reasons other than breach, any legitimate Real Money Balance will be returned to the Member's verified payment method after a standard review period. Bonus funds outstanding at the time of closure are generally non-refundable.

Governing Law and Jurisdiction

This Agreement shall be interpreted and governed by the laws of the jurisdiction in which the Platform's operating entity is registered. For disputes arising from Platform use, nova88 operates under international online gaming licensing frameworks and is not regulated by any Malaysian domestic authority.

Malaysian users acknowledge that they are responsible for determining the legality of online gambling under Malaysian domestic law. nova88 provides no legal advice on this matter and recommends that Members seek independent legal counsel where necessary.

Amendments to These Terms

nova88 reserves the right to modify, update or replace any part of these Terms and Conditions at any time. Where changes are material, reasonable notice will be provided via Platform notification or email to the registered Member address.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. Members who do not accept revised Terms should cease using the Platform and contact support to close their Account.

The current version of these Terms and Conditions, as displayed on this page, supersedes all prior versions. The review date shown at the top of this page indicates when the document was last substantively updated.

Contact Us

If you have questions, concerns or disputes arising from these Terms and Conditions, please contact the nova88 support team through the following channels. All contact details are provided as plain text only — no clickable links are available.

For responsible gambling requests including self-exclusion, deposit limit adjustments or cooling-off periods, please identify your request type clearly when contacting support. These requests are treated with priority and appropriate confidentiality.